I can not say enough about this beautiful place and caring owners. This is truly Midwest character, charm and hospitality (and I'm from Wisconsin). The owners are genuinely the most caring, down to earth people I have EVER talked to and I only wish I could have stayed longer. If you want to see great Nature and feel cozy at home, this is the place.
Tara H.
Alan and Laurie are wonderful hosts. There scenery is amazing. A slice of heaven.
Scott H.
Alex was super friendly easy to talk to professional and super helpful.
Elizabeth R.
Awesome place, and folks very friendly!!
Emmanuel S.
Best place I've stayed at. Amazing 👏
Andy B.
Lovely place and the owners are so nice. My family really felt like we were home away from home.
Jeremy B.
Wonderful Venue!! Clean , modern, homey
James M.
Family reunion here. They were very accommodating
Rachel S.
Class reunion was wonderful!
Scosworth
Primo Heating and Cooling went above and beyond our expectations. They took the time to walk us through the entire project, kept to the schedule, and followed up after to make sure we were pleased.
Pierre G.
Happy with the service.
D T.
They were timely, polite and very knowledgeable. They were able to diagnose an intermittent problem with our furnace and put in a new control board and get us fixed. Would recommend to others and will use them again!
Mandy L.
This review is for Abel Garcia and the whole staff. I want to take a moment to express my sincere appreciation for the exceptional experience I had while working with you and your team. As a businessman, I recognized the importance of leaving a lasting impression, and you have certainly done that. In a world where it's increasingly challenging to find companies that prioritize customer satisfaction, your professionalism and positive attitude were a refreshing surprise. It's evident that you not only aim to provide excellent service but also genuinely care about ensuring your clients are happy with the outcomes. For this, I’m incredibly grateful. I sincerely appreciate your integrity and the genuine care you put into your work, as well as your values of honesty, strong interpersonal skills, and commitment to the community. Without hesitation, I will hire you again in the future and highly recommend Primo Heating, Venting, Air Conditioning, and Mechanical to others. I'm confident that anyone who chooses to work with the company will not regret their decision. Your commitment to honesty, soft skills, and community engagement truly distinguishes you. Thank you once again for your outstanding service.
Sergio
The technician was here within hrs of my calling. He was polite and got my furnace running and gave recommendations. Very happy with the service.
Terri C.
Always kind, informative, and prompt! We just had a routine furnace check! Great company for your heating and cooling needs!
Kim L.
Very professional service 👏 thank you
Olga S.
Primo very nice to work with, knowledgeable, explained the situation and what it took to install a water heater
Kathy H.
Knowledgeable & great customer service!
Teresa L.
Timely and these guys were very fair regarding pricing. Despite the guys being young, they knew what they were doing!
Chris B.
Alex was very professional. I liked that he let me know he was on his way. He explained what could be done now with central air problem & we discussed options for replacement next year & rough estimate of cost. I will be contacting Primo to have furnace checked over before winter. Great experience working with Alex.
Christi B.
Great service, I will recommend Primo to everybody I know
Rich A.
Always pleasant, helpful, informative and honest about policies/warranties!
Sherri
Every time I call Primo Air sends someone. They are efficient and polite. Alex always helps with our units and explains. It’s so nice to have a reliable business right in town.
Megan M.
Alex and Milanna were amazing to work with!
Boyd A.
On time, friendly and talked about future maintenance on ac systems thanks!
James T.
Sent text regarding issue at 6:15 pm and some one was it my house at 8:00 pm. Issue was fixed within 24 hours
Marilu B.
Primo showed up literally at 8pm on a Wednesday. Saved us from sleeping in a 90 degree house in less than 30 minutes!! So thankful and would highly recommend!!
Misty R.
We were very pleased with the promptness, courtesy and service we received on our air conditioner during the latest heatwave!
Julie G.
Did a great job for us. House cooled down so we can sleep tonight. Came in a very reasonable amount of time .
Wayne D.
Great service, good communication, and take care of your home needs professionally.
Newtigerwolf
Most professional service in the area . Alex came on day 1 to get an estimate, and the estimate was in my hands on day 2. I would highly recommend
Larry P.
Great customer service. If anyone needs a new furnace Primo Heating and Cooling is just what you need. The the guys that installed were great. And the owner was so helpful in getting me want I needed. So very thankful.
Dorthey M.
Will use primo again, Alex did good work .
Chuck G.
I was so impressed with the quick response after finding Primo H&C. My furnace was not working right and Alex quickly responded and fixed it the same day within a very short time. I am so happy to have heat again with temperatures tumbling. I highly recommend this company!
Robyn M.
Fast, good work. Thank you 😊
Iden D.
They did great. I called them last minute and they fit me into their schedule. Luckily, I was local too. They were quick as well.
Rip D.
I couldn’t be more impressed with Primo Heating and Cooling! Their service was outstanding—prompt, professional, and courteous from start to finish. They responded quickly, diagnosed the issue efficiently, and got the job done right. Their team was fantastic, taking the time to explain everything thoroughly. I wouldn’t call anyone else for my heating and cooling needs. Highly recommend!
Charles S.
We called and they came out same day. They had to hunt down a part from out of state for us. Wonderful group to work with.
Brenda H.
Tim is a great young man with a bright future. He is very good at what he does. Very kind and skilled. Thank you Tim and Alex for the great work you do and God bless.
Brian I.
Tim is the BEST! It's finally comfortable in our house, again. Thank you Primo Heating & Cooling.
Robin T.
I just deleted my original review. I called Primo 5 minutes before closing to ask for help. Shop furnace went out. We have to much $$$ in supplies and machinery to let it freeze. He was here within the hour. Saved us again... Thank you so much..
Tom Z.
Got a appointment very quickly, updates given for arrival and a very nice Technician. Good prompt service
AH R.
Alex was Very professional, friendly and respectful! Making the appointment was easy. We had to reschedule, that was also super easy. Very family friendly people!
Kurt S.
Condenser blew out in old A/C unit during hottest streak of the summer. We called Primo, & Alex sent his team out as soon as the parts arrived. Although it required an ingenious bracket mounting process, Alex’s crew installed both the new A/C as well as furnace units in just one day with great efficiency. His crew left the basement even cleaner than before they embarked on the project. Alex has been great about inspecting the unit - even checking the clean air filter for us. Alex is a genius who makes difficult concepts clear & is the epitome of efficiency & professionalism. He is a valuable resource to southern IA.
Jowett B.
I hope to work with them again. Thank you
Carri B.
We had an AC system that wasn’t draining correctly. They quickly identified the problem and cleared the drain. Thanks guys!
Kathy L.
Tim did a great job, very professional and knowledgeable. He came over after hours and worked into dark. Thank you !
Kim T.
We had a aircon unit moved and reset during foundation work. The crew came out 1st thing the morning work was to begin and had it reset with a days notice on the other end. Great service. Thanks!
Wesley Y.
Professional happy to work with!
Hanchaltu A.
Central air stopped working tonight called them and they arrived in less than an hour, very friendly, professional, and all round great service at reasonable price for 11:40p on a Friday night. Thank you Alex from saving me from melting.
Troy S.
They were on time friendly knowledgeable and professional. Always been fair with priceing
Steve S.
Did good work and were in and out of here fast.
Patricia W.
Great job! Fast, knowledgeable, and professional. Much appreciated!
Tommy C.
I had another heating and cooling company come out 3 different times and could not fix or find the problem. Called primo heating and cooling they came out the same day in less then 10min found the problem and got my furnace running.
Angela J.
Excellant Service. Alex is wonderful resource to work with!
Neel S.
Alex installed a whole house humidifier. The install looks flawless! Alex was professional and very easy to work with.
Paul N.
After calling around to several different places to try to get them to work on our mini splits, we found the percent one Primo heating and cooling. The 2 brothers Tim and John, that came out to fix our mini splits, they were extremely professional and friendly. If ever we need mini split unit maintenance done again. Primo heating and cooling will be the business we call first! Thank you so much guys!!!
Carallyn H.
Did a great job getting AC back up running.
Mark B.
I had trouble finding someone willing to come and look at my ductwork needing to be replaced. I finally contacted a few businesses via email although my location was not listed in their business area. I received a response from from Alex at Primo and arranged a time for Alex to come to my home to review and gather information for an estimate. After accepting his bid, we managed to arrange a time for the repair. They were able to work around my schedule due to a recent eye surgery. The contractors were prompt, professional and did a great job. They were able to complete the job in one day! I am very pleased with the work and the results.
Sherri W.
Alex came and did repair same day and worked till 9:30 pm to get it done. Was professional and went above and beyond to get job completed. Highly recommend.
Stephanie H.
Eric was on time, very professional, and found the problem with our dryer right away. He was able to replace the faulty part, and also cleaned and oiled the pieces within our dryer. It is now working perfectly and no longer squeaking loudly. Highly recommend!
Alyssa T.
Very professional and personable. Will definitely use and recommend them again.
Randy R.
Alex is very professional and polite. Much appreciated being served the same day I called!!! In and out within 20mins. Thanks again, Bev Kasper
Bev K.
Very friendly does a thorough job
Mandy F.
The best!!!! Professional response friendly fast the price berry acceptable...
Jaime B.
Very satified with Alex and his crew. When we started our weddind barn I wanted a local company to install and service our equipment because we were going to be busy enough running everything else. Very fuel efficient and our guest seem to be comfortable no matter what the conditions are outside. Thanks Alex, John and helpers
James R.
Alex and his team were very professional. Took on a big project of installing all new hvac and ducts throughout my home. (old House Challenge and they exceeded my expectations) I could barely tell someone was here. Quiet, clean, polite and very professional. Alex was very easy to work with and I would choose them again for any of my Hvac needs. Highly recommend!
Diane S.
They were awesome. Got a great price on a brand new high efficiency furnace and ac and within a week they showed up and had everything installed and taken care of in a day. Awesome service and friendly people. They did a great job.
Jacob C.
Alex and crew were immediately on top of our problem and replaced our system with a much more efficient one that works great. Thank you Alex and Primo crew!! From the Goldsmiths
Leslieg G.
Alex and his team were great! They promptly answered our initial request for service, came out the next day. Diagnosed, worked with the home warranty company. They sent me clear and accurate quotes for various repair and replacement options. Allowed me time to review and when we decided, they got me in for service within a few days. The service techs were polite, quiet and got everything done fast.
Jade B.
Alex, John were very professional in every aspect of their work. I do highly recommend them.
Chuck P.
Alex and the guys at Primo Heating a Cooling are amazing!! My AC went out and my house was about 89 to 95 degrees. I have 3 kids and we were in some serious trouble. He came and got us a new AC system for a very reasonable price and had it installed within 24 hours of us calling him to come look at our problem. Alex and all his guys are very friendly and very efficent.
Adrianne C.
Alex is honest and cares about what he does...as long as he is in business i suggest calling him ...the men he has working for him very knowledgeable about thier jobs ..these guys are fast and full of respect ...believe me when i say dogs dont matter ...thank you so much for your compassion for us and our animals
Brian M.
Great service got our A/C back up and running even though it was 10pm they still came out
Jacory J.
Alex was awesome to work with. Got the ventilation we needed done at the exact cost he quoted me. Would for sure recommend Primo to anyone who needs hvac work don .
Mike P.
Primo Heating and Cooling did an exceptional job of installing our new HVAC system and thermostat. Primo's quote was the best of all we received and customer service was above and beyond what we expected. All of the services were wrapped up within a week of signing the proposal. We will definitely be using Primo in the future for our HVAC service needs and will continue to refer our family and friends to their business. Thanks again to Alex and team for prompt service, competitive prices and going above and beyond for customers!
Amelia M.
Alex and his staff are professional and knowledgeable. They have always provided great customer service and are quick and efficient. We have called them out on several occasions and have always been extremely satisfied with the work they have done. Would highly recommend to anyone needing heating/cooling needs for your home or business.
Kim S.
Thank You for installing our American Standard Heat Pump and Air Handler. We Called Alex to look at our old heat pump as it wasnt working correctly. Being new to this area we was unsure who to call. We decided that Alex would be the one to install our new unit. We trusted him from the moment he arrived to take care of our needs. He has a excellent crew that works with him and everyone could answer our questions to help build our confidence. My husband and I will recommed Primo Heating and Cooling to anyone and everyone. Thanks Primo Heating and Cooling.
Zeannetta R.
Efficient, accurate, and trustworthy! They true fully give you an estimate and they get it done. I’ve had work done about three or four times and I have received great service! 👍🏾👍🏾👍🏾
John H.
Alex came out because I was having trouble with the gas fireplace and in talking I mentioned how high my bills had been and I saw the look on his face when I told him my highest bill so I knew I needed to replace it! Alex gave me my options and I went with the Bryant Evolution!!! Alex got me a very low interest loan and made it so easy!!! I'm very happy with it and was pleased with the whole process!!! I can see how much it's costing me on a daily basis and it's incredible how efficient it is!!! Told Alex that he's my guy until I die or he retires!!!
Jay B.
Alex and John were wonderful!!!! They figured out something several companies in 13 years couldn’t. For the first time since being in my home, all four zones work and are the same temperature!!!!!! Thank you so very much!!!
Irene E.
Alex has done an outstanding job for us. He went out of his to help us replace our water heater even though it was after hours. His attention to detail on the install was impeccable. Highly recommend these guys!
Zach M.
A very blessed company that know what they are doing. Very honest.
Dmitriy
Great professional service. This guy knows what he's doing and does it right this first time. Very reasonably priced and highly recommend him, would definitely use him again for sure.
Jo W.
Nice guy, he knows his stuff does great quality work and is quick and efficient. If u want it to be done the right way he's the man. In my experience the company is a 5 star!
John P.
Primo Heating and Cooling installed a new furnace and AC for me late in 2025. They were punctual, professional, and a pleasure to work with. The work was completed just ahead of the first cold blast and has worked well throughout the 2025-2026 Winter Season. Two thumbs up for their service technicians.
Bill V.
They are very nice people to work with, take the time to listen and help people to be able to fix they're problem.
Teresa E.
Great service and information provided by Alex
Rick F.
Friendly staff. When discussing options the owner always answered my phone call and wasn’t trying to oversell, he would give his personal opinion. Very professional business.
Kyle A.
Great service
Randy H.
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