Our Reviews
I can not say enough about this beautiful place and caring owners. This is truly Midwest character, charm and hospitality (and I'm from Wisconsin). The owners are genuinely the most caring, down to earth people I have EVER talked to and I only wish I could have stayed longer. If you want to see great Nature and feel cozy at home, this is the place.
Tara H.
This review is for Abel Garcia and the whole staff. I want to take a moment to express my sincere appreciation for the exceptional experience I had while working with you and your team. As a businessman, I recognized the importance of leaving a lasting impression, and you have certainly done that. In a world where it's increasingly challenging to find companies that prioritize customer satisfaction, your professionalism and positive attitude were a refreshing surprise. It's evident that you not only aim to provide excellent service but also genuinely care about ensuring your clients are happy with the outcomes. For this, I’m incredibly grateful. I sincerely appreciate your integrity and the genuine care you put into your work, as well as your values of honesty, strong interpersonal skills, and commitment to the community. Without hesitation, I will hire you again in the future and highly recommend Primo Heating, Venting, Air Conditioning, and Mechanical to others. I'm confident that anyone who chooses to work with the company will not regret their decision. Your commitment to honesty, soft skills, and community engagement truly distinguishes you. Thank you once again for your outstanding service.
Sergio
Alex was very professional. I liked that he let me know he was on his way. He explained what could be done now with central air problem & we discussed options for replacement next year & rough estimate of cost. I will be contacting Primo to have furnace checked over before winter. Great experience working with Alex.
Christi B.
I couldn’t be more impressed with Primo Heating and Cooling! Their service was outstanding—prompt, professional, and courteous from start to finish. They responded quickly, diagnosed the issue efficiently, and got the job done right. Their team was fantastic, taking the time to explain everything thoroughly. I wouldn’t call anyone else for my heating and cooling needs. Highly recommend!
Charles S.
Condenser blew out in old A/C unit during hottest streak of the summer. We called Primo, & Alex sent his team out as soon as the parts arrived. Although it required an ingenious bracket mounting process, Alex’s crew installed both the new A/C as well as furnace units in just one day with great efficiency. His crew left the basement even cleaner than before they embarked on the project. Alex has been great about inspecting the unit - even checking the clean air filter for us. Alex is a genius who makes difficult concepts clear & is the epitome of efficiency & professionalism. He is a valuable resource to southern IA.
Jowett B.
After calling around to several different places to try to get them to work on our mini splits, we found the percent one Primo heating and cooling. The 2 brothers Tim and John, that came out to fix our mini splits, they were extremely professional and friendly. If ever we need mini split unit maintenance done again. Primo heating and cooling will be the business we call first! Thank you so much guys!!!
Carallyn H.
I had trouble finding someone willing to come and look at my ductwork needing to be replaced. I finally contacted a few businesses via email although my location was not listed in their business area. I received a response from from Alex at Primo and arranged a time for Alex to come to my home to review and gather information for an estimate. After accepting his bid, we managed to arrange a time for the repair. They were able to work around my schedule due to a recent eye surgery. The contractors were prompt, professional and did a great job. They were able to complete the job in one day! I am very pleased with the work and the results.
Sherri W.
Very satified with Alex and his crew. When we started our weddind barn I wanted a local company to install and service our equipment because we were going to be busy enough running everything else. Very fuel efficient and our guest seem to be comfortable no matter what the conditions are outside. Thanks Alex, John and helpers
James R.
Alex and his team were very professional. Took on a big project of installing all new hvac and ducts throughout my home. (old House Challenge and they exceeded my expectations) I could barely tell someone was here. Quiet, clean, polite and very professional. Alex was very easy to work with and I would choose them again for any of my Hvac needs. Highly recommend!
Diane S.
Alex and his team were great! They promptly answered our initial request for service, came out the next day. Diagnosed, worked with the home warranty company. They sent me clear and accurate quotes for various repair and replacement options. Allowed me time to review and when we decided, they got me in for service within a few days. The service techs were polite, quiet and got everything done fast.
Jade B.
Alex and the guys at Primo Heating a Cooling are amazing!! My AC went out and my house was about 89 to 95 degrees. I have 3 kids and we were in some serious trouble. He came and got us a new AC system for a very reasonable price and had it installed within 24 hours of us calling him to come look at our problem. Alex and all his guys are very friendly and very efficent.
Adrianne C.
Alex is honest and cares about what he does...as long as he is in business i suggest calling him ...the men he has working for him very knowledgeable about thier jobs ..these guys are fast and full of respect ...believe me when i say dogs dont matter ...thank you so much for your compassion for us and our animals
Brian M.
Primo Heating and Cooling did an exceptional job of installing our new HVAC system and thermostat. Primo's quote was the best of all we received and customer service was above and beyond what we expected. All of the services were wrapped up within a week of signing the proposal. We will definitely be using Primo in the future for our HVAC service needs and will continue to refer our family and friends to their business. Thanks again to Alex and team for prompt service, competitive prices and going above and beyond for customers!
Amelia M.
Alex and his staff are professional and knowledgeable. They have always provided great customer service and are quick and efficient. We have called them out on several occasions and have always been extremely satisfied with the work they have done. Would highly recommend to anyone needing heating/cooling needs for your home or business.
Kim S.
Thank You for installing our American Standard Heat Pump and Air Handler. We Called Alex to look at our old heat pump as it wasnt working correctly. Being new to this area we was unsure who to call. We decided that Alex would be the one to install our new unit. We trusted him from the moment he arrived to take care of our needs. He has a excellent crew that works with him and everyone could answer our questions to help build our confidence. My husband and I will recommed Primo Heating and Cooling to anyone and everyone. Thanks Primo Heating and Cooling.
Zeannetta R.
Alex came out because I was having trouble with the gas fireplace and in talking I mentioned how high my bills had been and I saw the look on his face when I told him my highest bill so I knew I needed to replace it! Alex gave me my options and I went with the Bryant Evolution!!! Alex got me a very low interest loan and made it so easy!!! I'm very happy with it and was pleased with the whole process!!! I can see how much it's costing me on a daily basis and it's incredible how efficient it is!!! Told Alex that he's my guy until I die or he retires!!!
Jay B.
Primo Heating and Cooling installed a new furnace and AC for me late in 2025. They were punctual, professional, and a pleasure to work with. The work was completed just ahead of the first cold blast and has worked well throughout the 2025-2026 Winter Season. Two thumbs up for their service technicians.
Bill V.
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